FAQs

Does my child need a ticket? 

Kids 3 and under do not need their own ticket, so long as they are sitting on the lap of an adult and do not need their own seat. Youth (17 and under) are eligible for our youth pricing. 

How do I renew my season seats?  There are two convenient ways to renew your season seats.  

1. Visit the Edmonton Elks Account Manager and go to My Invoice to complete your renewal. 

2. Reach out to our Service Team by email at service@goelks.com or call 780-448-3557 

Are there payment plans available for Elks Season Seats? 

Yes, we have interest-free payment plan options to select from at the time of your purchase. 

How do I receive my tickets after purchase? 

Season seats will be available in your Edmonton Elks Account Manager closer to the start of the season. Using the email you purchased the tickets with and your password, you can log in and manage your tickets. You will need to set a password the first time you use the account manager.  

What is the Commonwealth Stadium clear bag policy? 

To ensure a safe environment, fans may enter with a clear plastic bag that is no larger than 12”x12”x6”. Clear bags are available for purchase at the Elks Team Store and at the Bag Check at Gates 2,6,9, and 13.  

Guests may alternatively carry a small clutch wallet or purse no larger than 6.5”x4.5” with a handle or strap, which will be subject to a search.  

Exceptions may be provided for diaper bags or medically necessary items that cannot fit into a clear bag. More about the clear bag policy

Is there parking at Commonwealth Stadium? 

Parking on-site is extremely limited and there is a neighbourhood parking ban in effect, so we recommend using alternative ways to get to Commonwealth Stadium.

What is the best way to get to Commonwealth Stadium?  

Your ticket is your transportation! Ride regular bus and LRT services up to 2 hours pre-game and post-game.  

See our Getting Here page to find an option that works for you.

Are there Park & Ride services to Commonwealth Stadium? 

Yes, fans who have a game day ticket can Park & Ride at the select lots up to 90 minutes before and after the game. View the designated Park & Ride lots.

Can I buy season seats in accessible seating areas?  

Yes, a limited number of season seats can be purchased in our accessible seating.  

Is there an alcohol-free area?  

Our alcohol-free seating is in Sections AA, BB, and CC.  

Is the upper bowl open? 

Currently, the upper bowl is not open for seating at Edmonton Elks games. Closing the upper bowl has been key in allowing us to enhance the game day atmosphere and rebuild our home field advantage by bringing our fans closer to the action.  

What if I know someone interested in getting season seats? 

Elks games are better with friends! If you know someone that may be interested in getting their own season seats, complete the form on the on our Season Seats Referral Program. If they purchase you both receive a prize.  

Is there a tailgate before Elks Games? 

Yes! Opening three hours before kickoff, our tailgate is in Lot B on the west side of Commonwealth Stadium near Gate 2. If you don’t have a tailgate stall, don’t be shy! This event is open to everyone and features live music and food. Experience true Edmonton hospitality with other Elks fans.  

Starting 2 hours before kickoff we open our Elks Tailgate, featuring The Brick Kids Zone, the EE Beer Garden, and much more! 

What do I do if I can’t attend a game? 

Season seat members unable to attend a game have multiple options for repurposing their tickets. The first, is to transfer them to friends or family. Alternatively, tickets can be donated to Kids Up Front, who will issue a tax receipt (yearly around February). Tickets that are not transferred or donated and are unused (not scanned at a Commonwealth Stadium gate), can be exchanged towards another game in that year’s regular season. Tickets for the last game of the regular season do not qualify for the Ticket Exchange Program. Simply call the Elks Service Team at 780-448-3557 and redeem up to 4 unused tickets per non-premium game. Premium games will be announced on our season schedule once released.